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Infrastructure Management Services involves architecting, deploying and on-going management of Enterprises IT systems. With companies going global and wired, the IT systems are becoming more complex and so is the demand for skills required to manage these

Broadly IMS can be classified into 5 segments,

End User Services – these include Help Desks to support users, desktop support, support to manage the plethora of mobile devices including phones and pads, securing these devices from Trojans and viruses

Data Centre Services – these include management of Compute devices, Operating system support across Windows, Linux, Mainframe, Large format storage devices including backup services and Database and Middleware services. 

Network and Collaboration Services – these include support for networks in offices and homes including wireless support, collaboration services including voice and data (video, audio), managing Wide Area Networks which connect offices and partners and mobile/home users.

Security Services – Vulnerability Assessment and Analysis, Security Information Management and Content filtering services like malware and spam 

Cloud Services – These include Deploying and Managing a virtualized environment and Setting up and managing Private and Public clouds

Over the last 10 years or so global companies have outsourced these services into India. Remote Infrastructure Management ( RIM) is the third wave of outsourcing into India – after Applications and BPO. This is the fastest growing segment of IT outsourcing in India today. The ADM segment has flattened out while the BPO segment is going through an evolution. Customers today are beginning to outsource large segments of their Infrastructure Management to global third party providers based out of India. 

IMS forms a very large and significant part of most companies delivering IT services today. These include Indian heritage companies like TCS, Wipro, Infosys, HCL, Cognizant, Mahendra Satyam to name a few. Global companies like IBM, HP, Accenture, Cap Gemini, CSC have large IMS engagements being delivered out of India today. Apart from these large players a lot of small IMS only companies have emerged.

IMS and RIM is a focus area for Nasscom in India. A recent report from Nasscom/Mckinsey details out the potential of the IMS business from an India perspective. The findings indicate a global addressable opportunity of approximately $100B annually and India being well positioned to secure $15B of this business.  

The IMS market in India (RIM) is growing at a CAGR of around 20% annually. That’s more than 5 times the growth of other segments in the IT industry. The RIM workforce today in the country is estimated to be around 1.2L and is expected to double by 2015. These numbers include those required to address global market and does not include the requirement to address the India domestic market. This mean more jobs being created for IMS in India. And companies needing to recruit and train more and more people on IMS technologies to handle the opportunities.